Refund policy
Received the Wrong or a Faulty Item?
We’re all about getting things right - but if something’s turned up damaged, faulty, or not quite what you ordered, let us know within 14 days of receiving it. Snap a photo, share the details, and email our team at hello@eljae.com.au with your order number in the subject line so we can help quickly.
Once we’ve checked things over, we’ll let you know if a replacement is on the way and guide you through the next steps.
Please make sure items are returned unused and in their original condition. We can’t offer refunds or replacements for items that have been opened or used.
A couple of things to keep in mind:
- You can return your Eljae kit within 14 days of delivery for a refund or exchange, provided the kit and all products inside are unopened, unused, and in original, resalable condition, with all packaging intact.
- Original shipping costs aren’t refundable.
Our Return Policy
- We want you to love your Eljae kit as much as we do. While we take great care to pack and deliver your order safely and on time, if something’s not quite right, here’s how we handle returns:
-
Return Window: You’ve got 14 days from receiving your order to let us know.
- Condition: Items must be unused, in original packaging, and in the same condition you received them.
How to Return:
- Email us at hello@eljae.com.au with your order number.
- We’ll send you the next steps for returning your item.
A Few Notes:
- Because our kits contain individual health and personal care products, we're unable to accept returns on any kit where the outer packaging has been opened or any items have been used, for hygiene and safety reasons. This includes kits where only some items have been used - the full kit is treated as opened
- Original shipping costs aren’t refundable.
